FAQ
Answers to common questions
Learn how Napsy handles transparency, data, and customization so you can decide quickly.
Is the assistant transparent about being AI?+
Yes. Every profile includes a disclosure line by default.
Where does the data go?+
Data is stored securely and only used to power your intake flow.
Can I customize the questions?+
Yes. Each assistant flow is configurable for your needs.
How long does setup take?+
Most teams launch in under 15 minutes using our guided setup.
Can I route conversations to different teammates?+
Yes. You can assign routing rules based on topic, intent, or priority.
Does Napsy integrate with my CRM?+
You can export summaries today. Native CRM integrations are on the roadmap.
Can I review conversations before they reach me?+
Yes. You can approve, reject, or request more detail before a conversation is forwarded.
What happens if a visitor doesn't complete the intake?+
Partial responses are saved and you can follow up if needed.
Is there a limit to the number of conversations?+
Plans include a monthly allowance and you can upgrade as volume grows.
Do you support multiple assistants?+
Yes. Create separate assistants for different teams or use cases.
How is spam filtered?+
We flag low-signal submissions and surface only the highest-quality requests.
Can I use my own branding?+
Yes. You can customize the assistant page with your logo and colors.
How do I get support?+
Email support is available to all customers, with priority support on higher tiers.