Privacy
Privacy policy
We will never sell your data to third parties.
Napsy (“we,” “us,” or “our”) provides an AI assistant intake service that helps route inbound messages. This Privacy Policy explains how we collect, use, and share information when you visit our website or use our services.
Information we collect
We collect information you provide directly, such as your name, email address, and any messages or content you submit through intake forms or chat interfaces. We also collect technical data like IP address, device type, browser information, and usage activity for security and analytics.
How we use information
We use information to operate the service, provide summaries and routing decisions, improve product performance, respond to inquiries, and maintain security. We may use aggregated data to understand usage trends and improve the experience.
How we share information
We share information with service providers who help us run the platform (such as hosting, analytics, and infrastructure services). We do not sell your personal information. We may disclose information if required by law or to protect our rights and users.
Data retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may access, update, or delete your information by contacting us. You can also opt out of marketing communications at any time by using the unsubscribe link in emails.
Changes to this policy
We may update this policy from time to time. We will post any changes on this page and update the effective date above.
Contact us
If you have questions about this policy or our privacy practices, contact us at hello@napsy.ai.